Resources

Field Notes

Perspectives, examples, and thinking from the field.
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Woman using smartphone
Article
AI
Delivery
Operating Models
October 27, 2026
What Agentic Commerce Actually Is (and Isn't)
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Retail
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Profile of a woman with binary code projected across her face against a blue background
Article
AI
Strategy
Analytics
October 28, 2026
First-Party Data is More Valuable than Ever
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Retail
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Person looking at computer.
Article
AI
Delivery
September 15, 2026
Agentic Code Delivery: Applying AI Where It Clears the ROI Bar
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Retail
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Woman in library looking at iPad.
Article
AI
Operating Models
September 14, 2026
Bridging the AI Trust Gap: From Tool to Booking Partner
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Hospitality
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Illustration of data
Article
Operating Models
Analytics
August 7, 2026
The Solid Data Strategy: From Silos to Discoverable Data Products
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Retail
Insurance
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Real-Time Website Personalization
Article
AI
Decisioning Studio
August 6, 2026
Real-Time Personalization and the Rise of the AI Decisioning Studio: Why Your $10M Data Cloud Still Sends Generic Emails
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Retail
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